{"id":5297,"date":"2026-09-11T20:09:49","date_gmt":"2026-09-11T18:09:49","guid":{"rendered":"https:\/\/weiterpress.ch\/frequently-asked-questions\/"},"modified":"2026-09-12T18:51:43","modified_gmt":"2026-09-12T16:51:43","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/weiterpress.ch\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5297\" class=\"elementor elementor-5297 elementor-5296 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccbb7f3 e-flex e-con-boxed e-con e-parent\" data-id=\"ccbb7f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6bd611 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"c6bd611\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd816b2 e-con-boxed e-flex e-con e-parent\" data-id=\"bd816b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8521a26 e-con-full e-flex e-con e-child\" data-id=\"8521a26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-485a9d4 ob-has-background-overlay elementor-widget elementor-widget-image\" data-id=\"485a9d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_photomorph_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/weiterpress.ch\/wp-content\/uploads\/2026\/09\/weiterpress-faq-hero-kompass-2026-09-12-1024x683.jpg\" class=\"attachment-large size-large wp-image-5309\" alt=\"\" srcset=\"https:\/\/weiterpress.ch\/wp-content\/uploads\/2026\/09\/weiterpress-faq-hero-kompass-2026-09-12-1024x683.jpg 1024w, https:\/\/weiterpress.ch\/wp-content\/uploads\/2026\/09\/weiterpress-faq-hero-kompass-2026-09-12-300x200.jpg 300w, https:\/\/weiterpress.ch\/wp-content\/uploads\/2026\/09\/weiterpress-faq-hero-kompass-2026-09-12-768x512.jpg 768w, https:\/\/weiterpress.ch\/wp-content\/uploads\/2026\/09\/weiterpress-faq-hero-kompass-2026-09-12-1536x1024.jpg 1536w, https:\/\/weiterpress.ch\/wp-content\/uploads\/2026\/09\/weiterpress-faq-hero-kompass-2026-09-12.jpg 2016w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ac2b5b e-con-full e-flex e-con e-child\" data-id=\"1ac2b5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6323e3d ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-heading\" data-id=\"6323e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_harakiri_text_clip&quot;:&quot;none&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41e4949 ob-harakiri-inherit ob-has-background-overlay elementor-widget elementor-widget-text-editor\" data-id=\"41e4949\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_use_harakiri&quot;:&quot;yes&quot;,&quot;_ob_harakiri_writing_mode&quot;:&quot;inherit&quot;,&quot;_ob_postman_use&quot;:&quot;no&quot;,&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here you&#8217;ll find answers to the most frequently asked questions about WordPress maintenance, security, speed, and working with us. Each question links directly to the corresponding answer on the relevant page. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a3e2a90 e-con-boxed e-flex e-con e-parent\" data-id=\"a3e2a90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a719e6a ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"a719e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.wp-faq-dir{max-width:800px;margin:0;font-family:Inter,sans-serif;color:#54595F;}\n.wp-faq-dir p.wp-faq-intro{font-size:18px;line-height:1.6;margin:0 0 36px;color:#54595F;}\n\n\/* Kategorie = eigene Karte statt nackter Liste *\/\n.wp-faq-dir h2{\n  position:relative;color:#26313B;font-size:20px;font-weight:600;line-height:1.3;\n  margin:0 0 2px;padding:0 0 0 16px;letter-spacing:-0.012em;\n}\n.wp-faq-dir h2::before{\n  content:\"\";position:absolute;left:0;top:3px;bottom:3px;width:4px;border-radius:2px;background:#3E8DB7;\n}\n.wp-faq-dir ul{\n  list-style:none;margin:14px 0 34px;padding:8px 10px;\n  background:#FBF7F1;border:1px solid #EFE7DC;border-radius:10px;\n}\n.wp-faq-dir li{border:0;padding:0;}\n.wp-faq-dir li + li{border-top:1px solid #EFE7DC;}\n.wp-faq-dir li a{\n  display:flex;align-items:flex-start;gap:14px;justify-content:space-between;\n  color:#26313B;text-decoration:none;font-weight:500;font-size:16px;line-height:1.45;\n  padding:14px 12px;border-radius:7px;transition:background .15s ease,color .15s ease;\n}\n.wp-faq-dir li a::after{\n  content:\"\u2192\";flex:0 0 auto;color:#3E8DB7;font-size:17px;line-height:1.35;\n  transition:transform .15s ease;\n}\n.wp-faq-dir li a:hover{background:#F2E9DD;color:#2E7CA3;text-decoration:none;}\n.wp-faq-dir li a:hover::after{transform:translateX(4px);}\n.wp-faq-dir li a:focus-visible{outline:3px solid #3E8DB7;outline-offset:2px;}\n\n\/* Aufklapp-Fragen auf den Leistungsseiten, gleiche Sprache *\/\n.wp-faq-dir .wp-faq-item{\n  border:1px solid #EFE7DC;border-radius:10px;background:#FBF7F1;\n  padding:16px 18px;margin-bottom:10px;\n}\n.wp-faq-dir .wp-faq-item summary{\n  cursor:pointer;font-weight:600;color:#26313B;font-size:17px;line-height:1.45;\n  list-style:none;position:relative;padding-right:34px;\n}\n.wp-faq-dir .wp-faq-item summary::-webkit-details-marker{display:none;}\n.wp-faq-dir .wp-faq-item summary::after{\n  content:\"+\";position:absolute;right:2px;top:-2px;color:#3E8DB7;font-size:24px;font-weight:400;line-height:1.2;\n}\n.wp-faq-dir .wp-faq-item[open]{background:#fff;}\n.wp-faq-dir .wp-faq-item[open] summary::after{content:\"\\2013\";}\n.wp-faq-dir .wp-faq-answer{padding-top:12px;font-size:16px;line-height:1.65;}\n.wp-faq-dir .wp-faq-answer p{margin:0;}\n\n@media(max-width:600px){\n  .wp-faq-dir ul{padding:6px;}\n  .wp-faq-dir li a{padding:13px 8px;font-size:15.5px;}\n  .wp-faq-dir p.wp-faq-intro{font-size:17px;margin-bottom:28px;}\n}\n@media(prefers-reduced-motion:reduce){\n  .wp-faq-dir li a,.wp-faq-dir li a::after{transition:none;}\n}\n<\/style><div class=\"wp-faq-dir\"><h2>Something is broken<\/h2><ul><li><a href=\"https:\/\/weiterpress.ch\/en\/support-maintenance\/#faq-website-offline\">My website is offline or won't load anymore \u2014 what should I do?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/support-maintenance\/#faq-form-plugin-broken\">A form or plugin stops working after an update \u2014 do you fix that?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/support-maintenance\/#faq-changed-deleted-myself\">I changed or deleted something myself and now it's not right anymore<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/support-maintenance\/#faq-update-looks-broken\">After an update my website looks different or broken<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/support-maintenance\/#faq-php-outdated\">Our PHP is outdated \u2014 will an update break the site if you do it?<\/a><\/li><\/ul><h2>Security and hacks<\/h2><ul><li><a href=\"https:\/\/weiterpress.ch\/en\/security-backup\/#faq-hacked-what-now\">I think my website has been hacked \u2014 what now?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/security-backup\/#faq-can-it-happen-again\">Can it happen again, even after you've cleaned up the website?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/security-backup\/#faq-wp-auto-updates-enough\">Are WordPress's automatic updates enough, or do I need maintenance?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/security-backup\/#faq-move-away-from-wordpress\">Should I move away from WordPress altogether (e.g. Cloudflare, static)?<\/a><\/li><\/ul><h2>Ongoing maintenance<\/h2><ul><li><a href=\"https:\/\/weiterpress.ch\/en\/support-maintenance\/#faq-maintenance-cost\">What does maintenance cost?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/support-maintenance\/#faq-agency-takeover\">Do you also take over websites built by another agency or a freelancer?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/support-maintenance\/#faq-seo\">Do you also do SEO?<\/a><\/li><\/ul><h2>Online store (WooCommerce)<\/h2><ul><li><a href=\"https:\/\/weiterpress.ch\/en\/woocommerce-support\/#faq-woocommerce-support\">Do you also take care of my online store (WooCommerce)?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/woocommerce-support\/#faq-updates-riskier-for-stores\">Are updates riskier for an online store than for a regular website?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/woocommerce-support\/#faq-order-payment-check-after-update\">Do you actually check that ordering and payment still work after an update?<\/a><\/li><\/ul><h2>Speed and hosting<\/h2><ul><li><a href=\"https:\/\/weiterpress.ch\/en\/optimization-speed\/#faq-hosting-offer\">Do you also offer hosting?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/optimization-speed\/#faq-hosting-slow\">Is it my hosting that's making the website slow?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/optimization-speed\/#faq-slows-down-over-time\">Why does my site slow down again over time, even though it was already optimized once?<\/a><\/li><li><a href=\"https:\/\/weiterpress.ch\/en\/optimization-speed\/#faq-server-or-images\">How can you tell if it's the images or the setup rather than the server?<\/a><\/li><\/ul><h2>Working together and contracts<\/h2><details id=\"faq-general-response-time\" class=\"wp-faq-item\"><summary>How quickly do you generally respond to enquiries (not an emergency)?<\/summary><div class=\"wp-faq-answer\"><p>We deliberately don't give a fixed time here \u2014 instead we tell you how it's organized. During office hours Mon\u2013Fri 9am\u20135pm, chat and the contact form are staffed by a person. Outside these hours, your enquiry is logged, forwarded and answered as quickly as possible \u2014 through our team, not just a single person. For a genuine emergency there's the separate route with a phone number, see \"I think my website has been hacked\".<\/p><\/div><\/details><details id=\"faq-contact-channels\" class=\"wp-faq-item\"><summary>How do I reach you \u2014 chat, email, phone?<\/summary><div class=\"wp-faq-answer\"><p>Fastest is via chat directly on weiterpress.ch, alternatively by email to info@weiter.ch or through the contact form. In an acute emergency \u2014 website offline or hacked \u2014 a phone number is also shown in the chat window, so you don't have to fill out a form first. The chat is staffed by a person during office hours; outside these hours your message is logged and forwarded.<\/p><\/div><\/details><details id=\"faq-do-you-speak-english\" class=\"wp-faq-item\"><summary>Do you also speak English?<\/summary><div class=\"wp-faq-answer\"><p>Yes. Enquiries outside office hours, or when no one in Bern is available at that moment, are forwarded to our team in English so that several people can handle them \u2014 you'll get the reply in German. This way, reachability doesn't depend on a single person. In emergencies, the direct route to a German-speaking person remains available.<\/p><\/div><\/details><h2>About us<\/h2><details id=\"faq-how-long-in-business\" class=\"wp-faq-item\"><summary>How long have you been doing this?<\/summary><div class=\"wp-faq-answer\"><p>We've been maintaining and cleaning up WordPress websites since 2011 \u2014 hacked sites, updates that broke something, forms that quietly stopped sending. WeiterPress is the specialized WordPress service of Weiter GmbH, which has advised on graphic design, branding and marketing communication in Bern since 2009. Over the years this has grown into a standalone offering focused on support and maintenance. We don't quote a number for how often a hack or outage happened along the way \u2014 that would sound like a tally rather than experience.<\/p><\/div><\/details><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c25c40 e-con-full e-flex e-con e-parent\" data-id=\"4c25c40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ob_use_container_extras&quot;:&quot;no&quot;,&quot;_ob_column_hoveranimator&quot;:&quot;no&quot;,&quot;_ob_glider_is_slider&quot;:&quot;no&quot;,&quot;_ob_column_has_pseudo&quot;:&quot;no&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9a8e88 ob-has-background-overlay elementor-widget elementor-widget-html\" data-id=\"d9a8e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_ob_perspektive_use&quot;:&quot;no&quot;,&quot;_ob_widget_stalker_use&quot;:&quot;no&quot;,&quot;_ob_poopart_use&quot;:&quot;yes&quot;,&quot;_ob_shadough_use&quot;:&quot;no&quot;,&quot;_ob_allow_hoveranimator&quot;:&quot;no&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"How quickly do you generally respond to enquiries (not an emergency)?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"We deliberately don't give a fixed time here \u2014 instead we tell you how it's organized. 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